Shipping & Returns Policy

Our goal is to make your shopping experience smooth and enjoyable. That's why we've designed straightforward policies that are hassle-free and keep your information secure. Scroll down to learn more about our policies!


Discover FREE standard shipping on ALL Australian orders with NO minimum order value. We typically dispatch orders within 3 business days and every packages come with tracking links.

Monitor your order with our user-friendly tracking portal or the handy Shop App. Most customers can expect to receive their orders within approximately 7-10 days from the time of dispatch. Please email if you have any questions about the status of your order.

Express shipping is available for a small fee and this is calculated at checkout. We also ship worldwide and these rates vary per region and calculated at checkout.

Returns & Exchanges

We offer FREE returns & exchanges on Australian orders within 10 days of delivery. Please try on your items as soon as possible to ensure a timely return or exchange!

Please complete any returns or exchanges via our returns portal. All returns & exchanges will be processed within 2 business days.

Exclusions apply to:
- sale items under $50
- opened/used beauty products
- underwear/intimates, and
- made-to-order items

International orders are eligible for returns within 10 days of delivery, but the customer is responsible for return postage.

Returns Portal

Please complete your return OR exchange with the button below! It takes just 60 seconds and we want to ensure that you're 100% satisfied with your Stride Store experience :)

Please do not hesitate to email with absolutely any questions!

Visit Portal