Shipping & Returns

Our goal is to make your shopping experience smooth and enjoyable. That's why we offer free shipping on all Australian orders and have a generous return policy to ensure you're 100% satisfied

Plus you can also use our handy returns portal to easily process your returns, exchanges or refunds!

Shipping Policy

Enjoy FREE standard shipping on all Australian orders with no minimum order value. Orders are typically dispatched within 3 business days, and each package includes tracking links for your convenience.

Monitor your order easily using our tracking portal or the Shop App. Most customers receive their orders within 7-10 days from dispatch. If you have any questions about your order, please email us at

Express shipping is available for a small fee, calculated at checkout. We also offer worldwide shipping with rates varying by region, also calculated at checkout.

Returns & Exchanges

We offer FREE returns and exchanges on Australian orders within 10 days of delivery. To ensure a timely return or exchange, please try on your items as soon as possible.Use our returns portal to complete your returns or exchanges. All returns and exchanges are processed within 2 business days.

Exclusions apply to:
• Sale items under $50
• Opened/used beauty products
• Underwear and intimates
• Made-to-order items

International orders are eligible for returns within 10 days of delivery, but customers are responsible for return postage.

Returns Portal

Complete your return or exchange using the button below. It takes just 60 seconds. We want you to be 100% happy with your Stride Store experience.

Please do not hesitate to email with absolutely any questions!

Visit Portal
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