Frequently Asked Questions (FAQs)
1. Is shipping really free? And returns?
A: Yes, it's 100% free! All orders in Australia will receive free standard shipping and returns within 10 days! Overseas orders have shipping rates that are set per region.
Please note that we are unable to accept returns on:
• All sale items under $50
• Any opened or used beauty products (skincare, grooming, cosmetics, etc)
2. Not all of my order arrived together - why is that?
A: All your products will be sent directly from the brand. Therefore, if you have ordered from multiple brands, the deliveries will arrive separately
3. How do I return an item?
A: Please visit our returns section by clicking here.
Once everything is confirmed, we will send you a free return label to send back the unwanted products.
Please note that a return must be lodged within 10 days of receiving the delivery. More information can be found at our returns page.
4. How do I find my size?
A: You will find the relevant size guide for every brand just above the product description.
If you have any questions regarding sizing, please contact us.
5. My item is faulty. What do I do?
A: First of all, we are sorry to have sent you a faulty item. Secondly, please visit our returns section by clicking here. We will send you a return shipping label at no cost to you
6. How do you know that each brand is ethical and/or sustainable?
A: Every brand you see on this website has passed 3 or more of our core values. Through our due diligence phase, we have spoken directly to every brand to gauge their commitment to each value, as well as receiving reports and other information to verify the claims made.
We've had to reject some lovely brands who have ethical values and have personally visited the factories, but we are unable fully verify their claims.
Due to privacy and confidentiality, we are unable to share some of the audits and/or where the products were made (some brands do include this in the product description though).
7. Why are there only Australian labels?
A: Australia is blessed with so many talented designers, many of whom struggle to survive due to the intense competition locally and globally. At Stride, we want to support our fellow Australians and showcase their amazing brands.
As much as we love to support ethical fashion and sustainable beauty, showcasing Australians and their businesses is another key facet of what makes Stride a truly worthwhile place for you to shop
8. Where can I learn more about ethical and sustainable fashion?
A: There are a variety of great resources to help educate you on your journey to slow fashion.A great place to start is ‘The True Cost’ by Andrew Morgan. Available on Netlfix, the documentary provides real-life insight into the ills of the fashion world and provides expert commentary from a variety of thought leaders.
Some great people to follow on social media include Javier Goyeneche, Livia Firth, Clare Press, Safia Minney and Orsola De Castro. Also, follow Stride on social media as we regularly provide informative and insightful content about the industry
9. Where can I apply to work at Stride?
A: We are always on the lookout for amazing talent to grow Stride.
If you think you're the right fit and would love to join our journey at Stride, please email us your CV and tell us where you can add value to our business
10. I can't find my question...
A: We are sorry that you can't find your question. Please contact Jordan via email by at firstname.lastname@example.org