Frequently asked questions

Yes, it's 100% free! All orders in Australia will receive free standard shipping within 10 days! Overseas orders have shipping rates that are set per region.

Please note that we are unable to accept returns on:

• All sale items under $50

• Any opened or used beauty products (skincare, grooming, cosmetics, etc)

See the link below for our shipping & returns policy:

https://www.stridestore.com.au/pages/shipping-and-returns

All your products will be sent directly from the brand. Therefore, if you have ordered from multiple brands, the deliveries will arrive separately 

Please fill out the form on our returns page by clicking here.

You will find the relevant size guide for every brand just above the product description.

If you have any questions regarding sizing, please contact us.

First of all, we are sorry to have sent you a faulty item. Secondly, please visit our returns section by clicking here. We will send you a return shipping label at no cost to you

Every brand you see on this website has passed 3 or more of our core values. Through our due diligence phase, we have spoken directly to every brand to gauge their commitment to each value, as well as receiving reports and other information to verify the claims made.

We've had to reject some lovely brands who have ethical values and have personally visited the factories, but we are unable fully verify their claims. 

Due to privacy and confidentiality, we are unable to share some of the audits and/or where the products were made (some brands do include this in the product description though).

Please email help@stridestore.com.au